PRIVACY POLICY
[Last Amended: August 31, 2025]
This Privacy Policy (“Privacy Policy”) describes how Trango Sys Ltd (“Company”, “we” or “our”) collects, uses, and discloses Personal Data (as defined below), in connection with:
Visitors and Customers shall be further referred to herein as “you” and “your”. The website and any services provided therein including order placement and any services related to the Product shall be further referred to herein as “Services”.
This Privacy Policy further explains how we safeguard your Personal Data, how such data may be used or shared with others, and how you may exercise your rights related to your Personal Data, as required under applicable data protection laws.
This Privacy Policy is an integral part of our Terms of Sale (“Terms”). Any capitalized terms not defined herein shall have the meaning ascribed to them in the Terms.
The types of Personal Data we receive and collect depend on which Services you use and how you use them. Any Personal Data you provide is made at your free will and consent (where required under applicable data protection legislation), and you acknowledge that you are not under any statutory obligation to provide us with Personal Data. However, we must collect or receive some Personal Data to provide the Service. If you do not provide us with such Personal Data, we will be unable to fulfill certain purposes, for example, provide certain Services โ all as described under Section 4 below โ “Data We Collect & Purpose of Collection and Use,“ which details the purposes for which each Personal Data set is collected.
If you are a California resident – please review our CCPA Privacy Notice, which serves as a Notice at Collection as required under the California Privacy Rights Act (“CCPA”).
We reserve the right to amend this Privacy Policy from time to time, at our sole discretion. The most recent version of this Privacy Policy will always be posted on the website and the update date will be reflected in the “Last Amended” heading. We will provide notice to you if these changes are material, and, where required by applicable law, we will obtain your consent. Any amendments to the Privacy Policy will become effective immediately, unless we notify otherwise. We recommend you review this Privacy Policy periodically to ensure that you understand our most updated privacy practices.
Trango Sys Ltd., is the “data controller” or “Business” (as such term is defined under privacy legislation) of the Personal Data collected by us, as detailed under this Privacy Policy.
For any question, inquiry or concern related to this Privacy Policy or the collection and use of your Personal Data, you may contact our privacy team as follows:
Email address: [email protected]
Phone: +1-678-7518072
Depending on your interaction with us and our Services, we may collect certain information related to such interaction and use, as follows:
“Non-Personal Data” – meaning, information which does not identify a specific natural person and cannot reasonably be used for such identification. Non-Personal Data includes technical information regarding your device or browser, type of operating system, scope, frequency, interactions with the website, and other technical information regarding the device used – all when collected on an aggregate basis, or otherwise not combined with any identifiers. We may further process and anonymize Personal Data in a manner that the data will be Non-Personal Data. Non-Personal Data may be used by us without limitation and for any purpose. Some of this information may be considered “de-identified” under U.S. privacy laws and when we rely on data that has been “de-identified”, we will take reasonable measures to ensure that the de-identified information cannot be associated with an individual, household, or device and not attempt to re-identify it.
“Personal Data” – meaning information that identifies an individual or may with reasonable effort or by reasonable means identify an individual. This may include online identifiers such as IP address, name, emails, etc., and other information that is associated with you. If we combine Personal Data with Non-Personal Data, we will treat the combined data as Personal Data.
Under the table below we detail the types of Personal Data we collect and how and for which purposes we use your Personal Data.
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TYPES OF PERSONAL DATA |
PURPOSE OF COLLECTION AND USE |
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Online Identifiers & Usage Data When you access our website, interact with its content and features, or use our Services (including, but not limited to, when you are a Customer placing an order through our website), certain information regarding your access and use may be collected. This includes information that is automatically gathered or generated through the use of cookies and other tracking technologies deployed by us, our third-party service providers, or our marketing partners. This information includes online identifiers associated with or transmitted from your browser or device, such as Internet Protocol address (IP), a “cookie” identifier, user agent strings, tags, and other unique online identifiers that may be generated (“Online Identifiers”). Online Identifiers, such as IP address, are also used to extract your approximate location (e.g., country and Zip). This also includes information regarding your use of and interactions with the website including but not limited to session duration, time and date stamps (i.e., when you accessed our website or used certain Services, and for how long), the content you viewed on our website, your interactions within the website (e.g., click streams, actions taken such as checking a consent box or clicking on “place order” etc.), crash data, the URL or advertising campaign that directed you to our website, language preferences, Products added to the cart, etc. (collectively, “Usage Data”). If the Usage Data is associated with an Online Identifier it is processed by us as Personal Data. |
Online Identifiers and Usage Data are collected and used for the following purposes: · Our Services’ functionality, operation, security, and fraud prevention, debugging and resolving errors and technical issues; · To customize the Services based on your approximate location (i.e., to present you the webpages with Services applicable to your territory, etc.) · To conduct internal analytics and generate statistical data, used by us to enhance and improve our Services. For example, we may analyze how Visitors interact with our website, including identifying the most viewed content, in order to optimize such content accessibility and presentation. · To promote, advertise and market our website and Services. This includes targeted advertisements (subject to your cookie settings and preferences – see section 6 of this Privacy Policy “Cookies and Similar Tracking Technologies We Use”), and the measurement of the effectiveness of our digital advertising campaigns.
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Contact Information & Communications We collect contact information, such as, name, email address, phone number and postal address (“Contact Information”), if you contact us with any inquiries, request information about our Products, subscribe to receive our marketing materials or newsletter, contact our customer support, or interact with our website chat or other communication tools. This information may be collected through an online form on our website, via email or by any other means of communication. We will collect and store the content of our communications with you, including email correspondence and any information you choose to share with us through such correspondence or other forms of communications with us, and may also process data related to such communications such as metadata regarding your interactions with our emails (e.g., access time and date) (“Communications Data”). |
Contact Information and Communications Data are collected and used for the following purposes: · To respond to your inquiries or request or send you the information and materials you have requested or signed up to receive. You may unsubscribe at any time from receiving our newsletter or other marketing materials through the “unsubscribe” link within the messages we send. · To retain records of our communications in order to improve our support and marketing efforts, and in the event we believe it is required to continue storing such information, for example, to provide you with any further assistance (if applicable), to comply with regulatory requirement, or to manage and defend against any actual or potential disputes you might have with us. · To have internal analytics and statistics, used by us to enhance and improve our Services. · We will further store your Contact Information in order to include and maintain you in our marketing and mailing lists, as well as in the โopt-outโ list (limited to the necessary information for such purpose), in order to respect your preferences and comply with applicable legal requirements. |
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Information Provided When You Place Orders If you place an order, either as a guest or when creating an account, as part of the checkout process, you will be requested to provide us with certain information such as your full name, email address, telephone number, as well as billing and shipping addresses. Please note that you may be required to provide your payment method details; however, as payments are processed by our third-party payment processor, we do not store or have access to your full payment information. Where applicable, we may retain only the last four digits of your payment method and its expiration date, strictly for record-keeping purposes. We will further retain records of the Product orders you have placed, any returns or refunds provided, promotions or coupons used. (collectively “Orders Information”). |
Order Information is collected and used for the following purposes: · To provide the Services, including fulfilling and delivering your orders, processing returns, and handling any inquiry you may have. · To communicate with you and send you transactional and operational messages (for example, a welcome message, billing, invoices, and other operational notices, including your shipping status or updates to your orders as well as sending you marketing communications, materials, and other information regarding our Products, including promotions and special offers. Communications will be conducted via email. Subject to applicable legal requirements, we will seek your consent prior to sending marketing communications. In any event, you may opt-out and unsubscribe from such communications at any time. However, please note that even if you opt-out of our marketing communication, we may still use your contact details to send you service-related and operational communications. · To maintain bookkeeping records and to comply with any regulatory requirement (e.g., tax related). |
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Users’ Feedback and Reviews If you choose to submit your feedback or reviews regarding your experience with the Products, you may be requested, through the submission process, to provide your name (or nickname), as well as additional information such as your email address, and the content of your feedback and review (“Reviews Submission Information”). |
Review Submissions Information is collected and used for the following purposes: · To post reviews and feedback on our websites or other media channels and platforms, for marketing purposes. If we decide to post your reviews, they may be posted under the name or nickname you have provided (including when submitted through your Account). Your contact information will not be disclosed or posted in any manner. Note that we recommend you do not disclose additional Personal Data in your review, as such content may be publicly posted, and we cannot control any third partyโs use of such information. · To improve our Products and the way we offer them. |
Please note that, in addition to the purposes set forth above, we may use certain Personal Data to prevent potentially prohibited or illegal activities, including fraud, misappropriation, infringements, identity theft, or any other misuse of the Services. This data may also be used to enforce our Terms, protect the security and integrity of our databases and the Services, and to take precautions against legal liability. We will not collect additional categories of Personal Data, nor will use Personal Data for any purpose that is materially different, unrelated, or incompatible without first obtaining your consent, unless required or permitted by applicable law.
Depending on the nature of your interaction with us and our websites and Services, we may collect Personal Data as follows:
We use “cookies” and similar tracking technologies (such as tags, pixels, SDK, etc.) when you access, interact with, or use our websites and App. The use of cookies is standard industry-wide practice. A “cookie” is a small piece of data that a website assigns to and stores on your device or browser while you are viewing a website. Cookies serve various purposes, including enabling efficient navigation between pages, automatic activation of certain features (e.g., shopping cart functionality), gathering statistical data, and supporting advertising-related activities.
The information generally collected and stored by cookies includes Online Identifiers (such as cookie ID, IP address, etc.) and Usage Data (such as user actions, click stream, timestamps, content viewed, referral URLs, etc.), each as defined under Section 4 of this Privacy Policy (“The Data We Collect & Purpose of Collection and Use”).
Cookies may be placed either by us or by third parties, such as analytics providers, marketing partners, or social media. In addition, the duration of such cookies (meaning the period until the cookies are deleted) may be categorized as follows: (i) “session” cookies are deleted when you close your browser, (ii) “persistent” cookies remain on your device for a longer period, based on their purpose and settings. You may delete or block cookies at any time via your browser or device settings, or as further explained below.
The specific cookies and similar tracking technologies we use, including, but not limited to, those listed in the table below, may vary over time, and additional technologies may also be employed, as needed.
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Cookie & SDK |
Purpose |
Privacy Policy |
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Google Analytics |
Analytical & Measurement |
www.google.com/policies/privacy/partners https://policies.google.com/technologies/managing?hl=en https://tools.google.com/dlpage/gaoptout For additional information regarding our use of Google products, click HERE. |
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Youtube |
Operational & Functional |
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Meta |
Marketing & Advertising |
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Marketing & Advertising |
Also note that most browsers allow you to erase cookies from your computer’s hard drive, block acceptance of cookies, or receive a warning before a cookie is stored. Please refer to the settings or the support page of your browser to learn more about how you can adjust your privacy and security settings.
Please note that once you choose to opt out or disable cookies, some features of our website and Services may not operate properly and your online experience may be limited. In addition, even if you do opt-out, you may still receive some content and advertising, however, it will not be targeted.
When we use third-party advertising cookies, such third-party may independently collect Personal Data, through the use of such tracking technologies, and may combine such information with other data they have independently collected relating to your online activities across the Internet, in order to enhance targeting functionality and deliver personalized ads, as well as provide aggregated analytics related to the performance of advertising campaigns you interacted with. These third parties collect and use this information under their own privacy policies and are responsible for their practices.
We share your Personal Data with third parties, including our affiliated companies, partners or service providers that help us provide operate and manage our websites, business operation, marketing operations and our Services. The categories of such third-party recipients, the type of Personal Data we will share and the purposes for which we will share the Personal Data are as follows:
For avoidance of doubt, we may transfer, disclose, or otherwise use Non-Personal Data and/or information linked to anonymous random identifiers or aggregated in a non-identifiable way, at our discretion and without limitation.
Under US privacy laws, the term “sale” is referring to disclosing or making available Personal Data to a third-party in exchange for monetary or other valuable consideration, including for targeted advertising purposes. We want to reassure you that we do not sell your Personal Data in the everyday sense of the word – we never give your information to third parties in exchange for money. However, due to the definition of the term “sale” under applicable US privacy laws, our practice of sharing the categories of Personal Data detailed below, when we use cookies or other third-party advertising services is considered as “selling” Personal Data. The categories of Personal Data involved in this process are limited to things like online identifiers (e.g. IP address, cookie IDs), internet or app usage information (e.g. pages you visit, features you use), and general location info (e.g. your country, derived from your IP address). This sharing typically happens through your web browser via cookies or pixels, and helps us improve your experience and marketing. Rest assured, we do not disclose any sensitive or unnecessary personal information for these purposes, and we only work with reputable partners under strict agreements. Moreover, you have the right to opt out of this kind of data sharing (“sale”) at any time – we will honor your choice and stop this data transfer if you opt out, as required by applicable law. You have the right to opt-out of such “sale” at any time, through your browsing settings or by using Self-Regulatory Program for Online Behavioral Advertising such as:
YOUR RIGHTS RELATED TO YOUR PERSONAL DATA
Under applicable data protection and privacy laws, individuals have certain rights and controls regarding their Personal Data we process and store. The rights you may exercise depends on the purpose of data collection, your relationship with us, and your jurisdiction and the privacy laws that apply to the collection and use of your Personal Data. The principal rights that may apply to your Personal Data may include:
You may submit a request to exercise most of your rights, by contacting our support team at: [email protected].
When you submit a request, we will take steps to verify your identity and your request by matching the information provided by you with the information we have in our records. In some cases, we may request additional information to verify your identity, or where necessary to process your request. If we are unable to verify your identity after a good faith attempt, we may deny the request and, if so, will explain the basis for denial and how to remedy any deficiencies, where applicable.
Authorized agents may initiate a request on behalf of another individual, provided that they are able to present proof of their authorization. We may also require that the relevant Customer to directly verify their identity and the authority of the authorized agent.
We retain Personal Data we collect as long as it remains necessary for the purposes set forth above, all in accordance with applicable laws, or until an individual expresses a preference to opt-out.
In certain circumstances, we will retain your Personal Data for longer periods of time, mainly:
Please note that, except as required by applicable law, we may at our sole discretion, delete data from our systems, without notifying you, if we deem it is no longer necessary for such purposes.
Securing your Personal Data is of high priority. We design our systems with your security and privacy in mind. We have implemented physical, technical, and administrative security measures that comply with applicable laws and industry standards, such as encryption, access restrictions and permissions, etc.
Note that we cannot be held responsible for unauthorized or unintended access beyond our control, and we make no warranty, express, implied, or otherwise, that we will always be able to prevent such access.
Please contact us at: [email protected], if you feel that your privacy was not dealt with properly, in a way that was in breach of our Privacy Policy, or if you become aware of a third partyโs attempt to gain unauthorized access to any of your Personal Data. We will make a reasonable effort to notify you and the appropriate authorities (if required by applicable law) if we discover a security incident related to your Personal Data.
Due to our global business operation, we may store or process your Personal Data in several territories. Thus, any information you provide us with may be transferred to and processed in countries other than the country from which you accessed our websites or otherwise the country of your jurisdiction. We will take appropriate measures to ensure that your Personal Data receives an adequate level of data protection upon its transfer.
Our Services and Products are not intended for any individual under the age of 16, and we do not knowingly collect or maintain information about anyone under the age of 16. Please contact us at: [email protected] if you have reason to believe that a child has shared any information with us.
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